British ArmyRoyal Air ForceRoyal NavyMinistry of Defence NHS  Blue Light
MARSHALL JAGUAR LAND ROVER
MILITARY AND BLUE LIGHT SALES
MILITARY +44 (0)1733 213231
BLUE LIGHT +44 (0)1733 213205
Marshall Jaguar Land Rover Military Sales
GRANT & GREEN - TAX-FREE CAR SALES - GERMANY

MARSHALL MILITARY & BLUE LIGHT SALES
CUSTOMER FEEDBACK

Here at Jaguar Land Rover Military & Blue light sales we are extremely proud of our renowned sales process, dedicated to the Specialist customer base, and the market leading pricing we can offer via our specialists, but above all, our most valuable asset is our customers. We always seek to exceed expectations through our unique understanding of our customers and their lifestyle, ensuring we always put our customers first. Our future success can only be achieved if we truly place them at the heart of everything we do. To ensure this we place great value on the opinions and feedback we receive and have great confidence that we deliver an absolutely fantastic service. We love nothing more than being able to create experiences customers love for life, and if we do you will have the chance to feed this back to us at the end of the process. We want to showcase what an amazing service we offer through placing our products, services and most of all our customer experiences at the heart of everything! Please see below what our customers think of this first-hand…

Mr Fant
A very big thank you to Rachel, Simon and Terry for getting everything across the line. A great team and superb service.

Mr Tindle
I was very happy with everyone. This is my first purchase without visiting the showroom and I was very happy with everyone involved. I would have liked to meet Simon and Rachel during collection to thank them personally. Thank you! a fantastic service.

Mr Chetty
Firstly, thank you very much indeed for your time and assistance today, it was a great handover and we are really pleased. If you could also kindly relay our appreciation to Terry, that would be much appreciated. Your support throughout has been first class and it has made the whole experience really pleasant. What could seem a fairly daunting and complex task from the outset, was really well organised and very straight forward as a result, for which I am genuinely grateful. I have been really impressed with the whole Motorfinity arrangement with JLR and only wish I had known about it years ago.

Mr Buckland
This has been the best experience I have ever had of buying a new car and the process but also the staff (Rachel on handover and Simon from a sales perspective) were fantastic

Mr Spiers
With a company like Jaguar an excellent service was expected and that was what was delivered. Thank you.

Mr Bennett
The whole process was excellent. I have been extremely impressed with everyone who I have dealt with and would highly recommend Marshall LRJ to my colleagues. In particular, Simon, Rachel and Terry (? - did insurance and payments) were all very helpful, professional and made the experience very easy.

Mr Radcliffe
Everyone I dealt with either on the phone, via e-mail or on collection presented themselves professionally and were very friendly. I was that awkward customer who needed the car a day earlier than I was originally told was possible. The team worked around this and made it available for me to pick it up on the day I asked for. So, all those involved in Speeding up the turnaround of the vehicle to enable this exceeded my expectations.

Mr Taylor
I’ve been in contact with Dean over the past week. His help has been immensely appreciated. Considering the abnormal circumstances of my request, with currently being deployed, his help has been second to none. A real credit to your sales team.

Mr Jones
Dean has been first class in every respect - just as you would expect from a Royal Navy veteran! You can rest assured that Dean is doing a very good job for you.

Mr MacMaster
Dean was great throughout and the remainder of the team were always very helpful, including yourself Absolutely, this is the second time I have bought through yourselves and would recommend it to anyone.

Mr Waldock
I can assure you the service I’ve received from Mr Dean Walker is of the highest standard. His excellent customer service is the reason I’ve returned to Marshal rather than my local dealership in Northumberland.

Mr Cook
Both you and Simon Etheridge were really helpful throughout. Excellent knowledge of the product and very responsive and helpful service.

Mr Squires
Firstly I would like to recognise Dean Walker who gave first class service, was professional and very timely with my enquiry. He was a very nice man to deal with.

Mr Haywood
DEAN, TERRY AND YOURSELF ALL EXCEEDED MY EXPECTATIONS ESPECIALLY THE DETAIL OF COMMUNICATION AND DEAN COULDN'T OD BEEN MORE HELPFUL ON THE DAY OF COLLECTION TOO

Ms Johnson
I would like to take this opportunity to confirm that we have received a first-class service from Raj though out our decision-making process. He has been available on the telephone and via emails . He is very prompt in his responses to us and even responded to us over the weekend. Having purchased an Aston Martin DB11 less than a year ago and having gone through this process, I can confirm to you that Raj’s service to us is far superior to that of Aston Martin which is much appreciated.

Mr Young
Raj was very efficient and professional. The whole team yourself and Terry very good.

Mr Stephen
The service provided by Dean was personable and professional and I would not hesitate in pointing any of my colleagues in the direction of your company or to Dean directly. I would like you to pass on my thanks to Dean.

Mr Maaskant
Both Dean and Rachel are a credit to the Land Rover brand. At all times they were extremely professional and knowledgeable about the product and went out of their way to ensure the entire process was a premium experience. I would be more than happy to nominate both employees for internal company awards within their respective departments as they both display merit.

Ms Johnson
Raj and Rachel were very efficient with in their positions. Both with professional and knowledgeable. Very professional service. This is the second Range Rover we have purchased from you and we are very impressed with the easy nature of the process.

Ms Zentilin
Dean without a shadow of a doubt. Like I have said he has been thorough with all the information he has given me, been patient with me and my slow responses, he has completely looked after me from the get go and not been pushy in any sense of the word. Exactly how you want a sales person to be and couldn’t of asked for more. I would also like to give Terry in finance a mention as he was beyond polite and friendly both over email and face to face when I met him on the day of collection. Super friendly and thought he was lovely. I would never be able to afford this car or any other on the Landrover/Range rover range in a million years if it wasn’t for the discount so thank you very much. Finally have a Landrover and I couldn’t be more chuffed, it is a beast and I haven’t stopped smiling since picking it up.

Mr Haigh
My sincere thanks to Dean Walker for making the choosing and ordering of the vehicle straight forward and to Rachel Watson for ensuring a smooth delivery and exportation process, even with the difficulty with Covid and EU exit regulation changes

Ms Scola
I would like to say that I was totally impressed by your staff and the offer price for the new car.

Mr Aberdeen
I can honestly say Raj has been absolutely fantastic with all my questions, queries and enquiries and is a huge credit to your company, nothing has been to much trouble for him as I have requested information on numerous different specs etc.

Mr Morris
Making the order was a significant commitment for me, Dean made me feel confident the Marshalls Military Sales team would provide a professional service, which gave me confidence to make the order, without the benefit of meeting personally.
I look forward to the journey over the coming months with the next few phases of the process, which has commenced very positively. Good luck to you and the team as your sale room doors start to replace open . With my experience so far I will certainly be recommending your team to others.

Mr Ranger
The service i had from Dean was excellent, Anyway, thank you again for all the help I received from you and the team,

Mr Waldock
The Marshall teams. Specifically, Mr Dean Walker was outstanding throughout. Even with the problems associated with the National lockdown he kept me continuously updated. All my paperwork was processed & updated me regarding my vehicles delivery status. This is the reason I returned to the Marshall team rather than my local dealer in the North East of England. There professionalism & attention to detail is second to none. A outstanding service throughout.

Ms Harrison
Thank you for your email. Yes Dean has been fantastic. Very knowledgeable.

Ms Dance
Simon is a credit to your team and I just want to reiterate how thankful I am to him for making this process such an easy and enjoyable experience. Please do send my gratitude and thanks to Simon and your military team.

Mr Smith
This will be my 5th vehicle purchased through military sales. In the
past I have dealt with both yourself and Paul Bawden and have always found your customer service to be excellent.

Ms Whittingham
• Was there anything , or anyone, throughout the whole process, that exceeded your expectations? 
Rachel and Lisa, were extremely helpful

• With your recent purchase from us in mind, would you recommend us to family and friends?
Without doubt !

Mr Rawstron
• With your recent purchase from us in mind, would you recommend us to family and friends?
Absolutely, already have done! 

Mrs Monika Bamford
• With your recent purchase from us in mind, would you recommend us to family and friends?
I constantly recommend you and your team to my friends colleagues and family members

Mrs Crompton
• Was there anything , or anyone, throughout the whole process, that exceeded your expectations?
I have dealt with Frances on 3 occasions now and have always found her to be very approachable and professional through the collection process. 

Mr Cronin
• Was there anything , or anyone, throughout the whole process, that exceeded your expectations? 
Both Lisa and Rachel provided excellent customer service throughout.

Mrs Turner
• Was there anything , or anyone, throughout the whole process, that exceeded your expectations? 
The whole team are just lovely. The handover was faultless. I cannot single any one person out.

Mr Crawford
• Was there anything , or anyone, throughout the whole process, that exceeded your expectations?
I ordered my car a couple of months ago and have been kept up to date with its progress. I have dealt with two of your staff during this time and they have been excellent in helping me throughout the process of purchasing a new car. I have contacted your office on numerous occasions with questions about the car etc and they have always been very helpful and professional. Rachel Watson and lisa johnston were also amazing when I arrived to pick up the car, making me feel so welcome. Lisa then took me through the controls etc. making sure all was ok before i drove it off. Its always a nice experience to buy a new car but the two ladies in question made it even more so and i cant thank them enough.

Mr Muscat
• Was there anything , or anyone, throughout the whole process, that exceeded your expectations?
When it looked like things weren't going smoothly and I was away in Italy with work, rachel was outstanding on getting all the paperwork and documents to me to sign in order to get the car completed on time. Lisa in the final days was again outstanding in making sure everything was ready and spot on for my pick up 
• With your recent purchase from us in mind, would you recommend us to family and friends? 
Wholeheartedly and I'll certainly consider in the future for any other purchase. 

Mr Mclachlan
• Was there anything , or anyone, throughout the whole process, that exceeded your expectations? 
Karl Hamilton in Bergen, (BFG) and Frances who handed the car over to me and described the functions, was very good.

Mr Hamilton
• Was there anything , or anyone, throughout the whole process, that exceeded your expectations?
Peter Thomas and Francis Cardillo did a great job.

Mr Thresh
We would just like to say a very big thank you for all your help with the recent purchase of our Land Rover Discovery 5. We are aware that without your assistance this purchase would not have been possible, especially as I am now posted to Northern Ireland on 16 Apr 17.
We could not be happier with the car, it is everything and more that we expected and the service provided to us by Grant & Green and yourself has been outstanding. We cannot praise you and your team high enough.
Thank you again.

Mrs Burns
We are delighted with our new car...Robert is so happy and can’t thank you enough for all your help...you are a fantastic company with excellent customer service that never fails

Mr Howarth
• Was there anything , or anyone, throughout the whole process, that exceeded your expectations? 
Frances was great! Thank you for the assistance. 
• With your recent purchase from us in mind, would you recommend us to family and friends? 
100% - and already have.

Mr Burns
• Was there anything , or anyone, throughout the whole process, that exceeded your expectations? 
Dean Walker did an outstanding job with a true focus on customer service. I was very impressed with the service and response I had throughout. What exceeded my expectations was the service following the issue with the first car
• With your recent purchase from us in mind, would you recommend us to family and friends? 
Yes, and I will be looking to replace my current estate in the next few months and will call back. Great job by the team and they all made it a great process.

Mr Romp
Thank you so much for the great service on the day we collected the car. It was an exciting day for us, buying our first car as a married couple. Yours and Rachel's enthusiasm and fantastic customer service in the lead up (photos via email in the run up to collection etc.) and on the day added that "extra special" customer service- keep doing what you're doing! 

Mr Jenkins
• Was there anything , or anyone, throughout the whole process, that exceeded your expectations?
Everyone was both knowledgeable and helpful

Mr Montgomery
• Was there anything , or anyone, throughout the whole process, that exceeded your expectations?
Throughout the whole process Rachel Watson was wonderful to deal with 

Mr Castro
• Was there anything , or anyone, throughout the whole process, that exceeded your expectations? 
Everything was as expected. Perfect.

Mr Harcourt
• Was there anything, or anyone, throughout the whole process, that exceeded your expectations?
Both Steve & Frances were very helpful throughout.

Mr Clarke
• Was there anything , or anyone, throughout the whole process, that exceeded your expectations?
Lisa and Rachel were a delight. A credit to your company.

Mr Hulme
• Was there anything , or anyone, throughout the whole process, that exceeded your expectations?
I found the whole experience very pleasant. The staff were extremely helpful and friendly
• With your recent purchase from us in mind, would you recommend us to family and friends?
Definitely

Mr Hall
• Was there anything , or anyone, throughout the whole process, that exceeded your expectations? 
I am very happy to say that the whole process exceeded my expectations and from initial enquiry to handover Landcover Marshall Peterborough were outstanding
• With your recent purchase from us in mind, would you recommend us to family and friends? 
Definitely, and we have already done so.

Mr Lawson
• Was there anything , or anyone, throughout the whole process, that exceeded your expectations?
The fact we were provided overnight accommodation. Also Lisa Johnson took the time to ensure we were fully informed of the car's workings and continues to be a valued contact for any queries we have regarding the car.

Mr Conley
• Was there anything , or anyone, throughout the whole process, that exceeded your expectations?
All was what I expected from a well established company.
• With your recent purchase from us in mind, would you recommend us to family and friends?
I already have and will do in the future.

Mr Haddow
• Was there anything , or anyone, throughout the whole process, that exceeded your expectations?
All the team have a nice, friendly manner and all have excellent communications. They were all very thorough, very professional and all well presented. The all experience was well above expectation. 
• With your recent purchase from us in mind, would you recommend us to family and friends?
ABSOLUTELY and THANK YOU

Mr Hamid
• Was there anything , or anyone, throughout the whole process, that exceeded your expectations?
Rachel and Lisa were fantastic and very knowledgeable about showing me round the car and correspondence in setting up the in control system

Get In Touch

JAGUAR LAND ROVER SPECIALIST SALES

MILITARY SALES:
Phone: 01733 213231
Email: enquiries@jaguarlandrovermilitarysales.co.uk

BLUE LIGHT SALES:
Phone: 01733 213205
Email: enquiries@marshallbluelight.co.uk

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MARSHALL MILITARY AND BLUE LIGHT SALES

Jaguar Land Rover Military Sales and Marshall Blue Light Sales Are Trading names of Marshall Motor Group Ltd.