Here at Marshall Blue Light & Military Sales our team is a selection of hand-picked personnel and every member brings a unique offering to our forces business. Grown over many years our dedicated staff constantly strive to excel in the pursuit of excellence in customer service. Their contribution is measured in the positive feedback we received from our customers. From the initial enquiry to the day of collection and beyond, we always endeavour to meet our customers’ expectations; our enthusiasm is a personality trait that cannot be learnt, we are a team that’s dedicated and passionate about customers.
Our Brand Customer First Principles as told to us by our customers:
Our Jaguar Land Rover professional and highly qualified sales team are standing by to assist our forces customers through phone calls, texts and email’s, but we also meet face to face to conduct test drives at a time and place that’s convenient. Our unique military test drive experience offers routes to match your driving conditions, be that country roads, motorways or city centres. An allocated knowledgeable member of our team will personally work with you on a one-to-one basis, first of all finding out exactly what vehicle matches your personal needs and then raising quotations and order forms, whether home at work or our Retail Centre. Our sales mission is for customers to drive away with the vehicle that's right for them.
Jaguar Land Rover Blue Light and Military Sales Executive.
Tel: 07825 298120
Phone: 01733 213205
BLUE LIGHT SALES:
Phone: 01733 213205
Dean joined us in January 2012 and in the last 5 years Dean has worked his way up within the department (Driver, Handover Specialist, Sales Admin). Dean’s main duties make him responsible for looking after Jaguar and Land Rover enquiries and sales, and he strives to deliver the best customer service possible.
With Dean’s Military Experience of 23 Years Serving Queen and Country in the Royal Navy. Dean understands forces life and all the challenges that living away from home can bring for our customers.
When it comes to Dean’s ideal drive he selected the Jaguar F Type Coupe 380 R-Dynamic. “Life. It’s not about figures. It’s about feelings. The moments that feed your soul. The occasions that take your breath away. The instances that leave you speechless”.
Our customer’s main event. At many retailers you won't find a vehicle delivery specialist, but Marshall Military & Blue Light sales are different; we believe in a dedicated approach to our customers and specialise each element of the sale, rather than a one cap fit all approach. Our Jaguar Land Rover trained Hand Over specialists Rachel and Frances reveal and present the vehicle and make sure our customers understand all the important features in their new car.
Upon collection of your new Jaguar Land Rover from Military & Blue Light sales you will enjoy all the benefits of a hand over experience and learn about the VERSATILITY, TECHNOLOGY, CAPABILITY and PERFORMANCE of your new Jaguar or Land Rover. Our vehicle tutorial via the delivery specialist will walk you through all basics, explain the OPTIONS AND ACCESSORIES and will review the owner's and service manuals with you, too.
Through this dedicated approach we ensure our customers receive the time they deserve upon collection and beyond, utilising our customer satisfaction follow up process ensuring they are completely satisfied.
Blue Light & Military Sales Manager.
Over the last 20 years Richard has had one of the most exciting managerial positions, “To be able to hand pick a team at the very start of a new UK project for Jaguar Land Rover and build a team of specialists, create a division, and serve our Military & Blue Light customers is a great honour. Many things have changed over this time but his department’s core belief that it’s a privilege has not changed.
As the largest Jaguar Land Rover Military Retailer in the UK with a proven track record of excellent customer service. Richard is so proud of the team and division that have been created. As a unique team of forces specialists each bringing something different to the business this has enabled us to make great advancements in the programme and sales performance alike.
Prior to this Richard experience was in retail sales and customer service, his favourite part of the role is reading the verbatim and customer feedback, the reassurance that the team are looking after our forces customers well gives him great pleasure. Like Savile Row, Richard doesn't believe that one size fits all. That’s why we offer the expertise and experience to understand our military customers’ needs perfectly, whether they are selecting the first vehicle for an overseas positing and residual value is of most importance, or a lifelong family member in the customer’s ideal specification.
Richard’s favourite vehicle is the Range Rover it’s unmistakably sophisticated, modern, offers unrivalled performance and unique characteristics, our pinnacle SUV.